Shipping and Returns

Orders and shipping confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

Shipping

We ship worldwide.

Orders to Israel are shipped and delivered on business days through your local post office or through a messenger to your door.

Worldwide orders are shipped and delivered on business days and will take 5-7 business days to arrive.

If you need an expedited shipping, please contact us at info@grava.shop

Taxes

Since all styles are made in Israel, there are no duties to counties that enjoy a free trade agreement with Israel.

Return Policy

We want to make sure that you are a 100% satisfied with your purchase so we are making it very easy to return an item you don't like and we will fully refund you.

You can return items within 14 days of the day you received your package. Items must be returned unworn/unused, with tags, in their original packaging.

Israel returns- simply email us at info@grava.shop and we will arrange for the package to be picked up (at a cost of $12) or send it back to us to 14 Hamefalsim Street, Petah Tikkva, 4951422. Please be sure to add your receipt or order number to your return.

International returns- Please use your preferred shipping method and make sure the shipment is insured. Please be sure to add your receipt or order number to your return. Ones we receive your return, we will fully refund you. Shipping address is:

14 Hamefalsim Street, Petah Tikkva, 4951422 Israel

Items not eligible for return

Please note that we do not accept returns of any personalized or custom-made products, sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty.